The cleaning procedure below is recommended as a regular maintenance measure to help your steamer maintain its maximum steaming performance. This maintenance should be performed on a basis of every 3-6 months depending on your water supply. In most cases, properly cleaning a severly-clogged steamer requires disassembly. An authorized repair center or a Jiffy Steamer service technician best performs this disassembly.
Following are common problems, causes and solutions for the J-4000 Professional Jiffy Steamers. We strongly recommend customers ship their steamer to the Jiffy Steamer plant to ensure the most professional repair service possible. If your issue is not listed, contact us with your question and a Jiffy representative will respond as soon as possible.
The red indicator light remains ON for over 20 minutes, but no steam is produced from the unit at the STEAM setting.
The heating element or control may be bad, or the water level may be low. Check the water level or replace the heating element and reseal the tank assembly with high temperature silicone.
The red indicator light does not illuminate when the switch is turned to the PREHEAT or STEAM setting.
The fuse wire, cordset or switch could be bad. Wires may be disconnected, or the unit may not be plugged in. Check the unit's current flow and replace the defective part. This may be done by you, an authorized repair center or by a Jiffy Steamer technician.
The red indicator light works on the PREHEAT or STEAM setting, but not on both.
Wires may be disconnected. The unit's switch or the L170 control thermostat could be bad. Reconnect wires or replace the defective part. This may be done by you, an authorized repair center, or by a Jiffy Steamer technician.
The steamer spits water from the steam head.
The steam head may have a crack or blemish. Hard water sediment may have built up in the head. The unit may have been overfilled (4 quarts maximum) or the rod set may not be fully assembled (three sections for most models and four sections for drapery steamers). Replace the steam head once signs of excess wear are apparent. Never fill the steamer with more than 4 quarts or water. Make sure the hose is straight and that it has no kinks, which may trap condensation in the hose.
The steamer leaks water at the base of the unit.
There may be a hole in the tank (most common with older model units using aluminum tanks). The brass coupling between the hose and unit may be loose, or the silicone sealant around the tank assembly could be leaking. A faulty tank must be replaced with a new stainless steel tank. This involves replacing the tank, lid and housing. This task is best done by a Jiffy Steamer technician. Other solutions include tightening the hose coupling with a wrench or resealing the tank and lid with a high heat silicone.