The following cleaning procedure is recommended as a regular maintenance measure to help your steamer maintain its maximum steaming performance. This maintenance should be performed on a basis of every 3-6 months depending on your water supply. In most cases, properly cleaning a severly-clogged steamer requires disassembly. An authorized repair center or a Jiffy Steamer technician can best perform this disassembly.
Following are common problems, causes and solutions for the J-2000 residential Jiffy Steamers. We strongly recommend customers ship their steamer to the Jiffy Steamer plant to ensure the most professional repair service possible. If your issue is not listed, contact us with your question and a Jiffy representative will respond as soon as possible.
Steamer works poorly or cycles ON and OFF while steaming.
The unit may need a thorough cleaning, or there could be problems with the thermostat. Jiffy Liquid Cleaner may solve the problem, but manual cleaning is the best solution at this point. The heating element must be disassembled and cleaned out manually.
The green indicator light does not illuminate when turned to ON position.
The fuse wire, cordset or switch could be bad. Wires may be disconnected, or the unit may not be plugged in. In addition, the outlet may be defective or inoperable. Check the unit's current flow and replace the defective part. This may be done by you, an authorized repair center or by a Jiffy Steamer technician. Try to plug the unit into another outlet.
On units purchased in or before 1986, the red indicator light illuminates but the unit never heats or steams.
The heating element may be bad. Replace the heating element with new heating unit kit. This may be done by you, an authorized repair center or by a Jiffy Steamer technician.
The steamer spits water from the steam head.
The steam head may be cracked or damaged or the rod set may not be fully assembled (three sections for most models and four sections for drapery streamers). Replace the steam head once signs of excess wear are apparent. Make sure the hose is straight and that it has no kinks, which may trap condensation in the hose.
Unit does not produce steam when green indicator light is on.
Check the water level to make sure the unit is not out of water. The heating element may be bad, or the wire may be disconnected. Turn off the unit, allow it to cool down and refill water container. Check unit with a voltage meter (if qualified).